THE FUR STUDIO CLIENT DATA PRIVACY POLICY
General Data Protection Regulations (GDPR)
All data about you is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR).
What information does The Fur Studio hold on its clients?
The personal information The Fur Studio has recorded on our client forms is:
a) Any data submitted by someone via a contact form at www.thefurstudio.co.uk or emailed to thefurstudio@outlook.com; this information is automatically emailed to us and is automatically downloaded. The email software used for this purpose is password protected. The Fur Studio website itself does not hold any personal information.
b) Any data submitted via the The Fur Studio Facebook Pages (including Facebook’s messaging service), Instagram and TikTok; the accounts are all password protected and administered only by The Fur Studio authorised users.
c) Any information sent via cellular/data text message to any telephone number operated by The Fur Studio. These phones are password protected.
The Fur Studio also holds the data contained on any hardcopy forms completed by a client. All hardcopy information is securely stored at the The Fur Studio’s address. It is worthy of note that The Fur Studio makes use of an electronic data recording system, although this does not replace/preclude the hardcopy recording of information, some clients will have both hard copy and electronic data recorded.
Why does The Fur Studio hold data on its clients?
The Fur Studio will use your name, address, phone number and/or email address, emergency contact name and phone number stored on contact/registration. This information is used for the following:
to confirm/remind/arrange future bookings or arrangements
to send invoices in respect of bookings or services
to make contact in the event of an emergency whilst you or your pet is in our company/care
to update you on your pets whilst you are away if requested (email/SMS/messaging apps as agreed)
Please let us know at any time should you wish that method to be changed or if you subsequently want your details removing from this.
Access to your personal Information
If a client or former client wishes to know what data is held on them by The Fur Studio, they can do so by submitting a written (including electronic) request via any means to The Fur Studio. They will receive any information we hold within one calendar week.
Deletion of personal data – the ‘right to be forgotten’
If personal data is no longer necessary to the purpose for which it is intended, it will be deleted. If a client/prospective client wishes for personal data to be deleted, they can do so by written request (via any means). They will receive confirmation of such within one calendar week.
The Fur Studio WILL NOT sell or otherwise forward the personal information of any client/prospective to any third party. We will only share information if required by law.
Data Breaches
Should a personal information breach occur on the part of a software provider, The Fur Studio will inform the client immediately. It is the responsibility of that provider to inform their respective data protection authority (in the UK it is the Information Commissioner’s Office). Should the breach occur on the part of The Fur Studio, the UK Information Commissioner’s Office will be informed within 72 hours, following investigation into the breach. The client will be informed of the breach.
Enquiries
Should a client or prospective client have any comments or questions regarding the use and protection of their personal information by The Fur Studio, they should contact The Fur Studio in the first instance by emailing thefurstudio@outlook.com
